World of Luxury

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Buyer's comment:

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Buyer's comment:

Highly recommend!!!! Watch received as described! Very communicative! Answered all of my questions! Very happy overall!!! Dealer you can trust and buy with confidence!!!

Buyer's comment:

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Buyer's comment:

Gladly recommend this dealer and would purchase again without hesitation.

Buyer's comment:

価格を間違えて提示していました。 取引は不成立に終わりました。

Buyer's comment:

I purchased my grail watch with full box and papers at a very competitive price and it was in very good condition upon arrival. It took longer than expected to receive it because it was in Latvia but I honestly didn't care and they were in communication with me the entire time. Very polite and courteous. I would absolutely do business with them again.

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Buyer's comment:

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Buyer's comment:

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Buyer's comment:

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Buyer's comment:

Very smooth transaction. The seller was quick and clear in communication. All very good.

Buyer's comment:

Great piece. Thank you for the great service.

Buyer's comment:

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Buyer's comment:

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Buyer's comment:

In the end, the watch came. Ultimately was hung up in customs. But... 1) communication with them was spotty at best, every time I called it was like groundhog day, and they clearly were not really on it unless I kept calling. Also, the reason the customs delay became a problem is they hadn't gotten the item shipped on time in the first place.

Buyer's comment:

Watch exactly as described. Original shipping estimate was not met. The listing suggested item would ship almost immediately but it took ~10 days to ship. Dealer did contact to inform regarding the shipping situation

Buyer's comment:

item was perfect, brand new in fact. dealer communicated well and shipped overnight.

Buyer's comment:

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Buyer's comment:

Timely delivery. Beautiful watch. Accurate descriptions and pictures!

Buyer's comment:

Everything with the watch order and dealer were fine other than the date wheel/mechanism within the watch not functioning 100% properly. Had to bring the watch in to be repaired since my 14-day return expired. Unsure if this was due to packaging but doubt it. However, hoping for it to be an easy, cheap fix.

Buyer's comment:

I realize that this is simply a tool to connect buyers and sellers. However, showing items as in stock and available, then explaining they have to be ordered seems like a shell game. Communication with the seller was timely no doubt (and much appreciated) but I was disappointed to learn that the item I was interested in was not actually in the seller’s possession. And then I go and see that the price of that item has been raised in the search results after making an offer. Never felt certain about anything going on.

Buyer's comment:

Very good price for the watch I was looking for. Unfortunately that is the only positive aspect of the transaction with Luxury Gift. The watch description mentioned a Leather strap. The swiss border patrol have opened the parcel and discovered that it was alligator which is part of the protected species and the importation of such items is strictly regulated and need a CITES certificate to be imported in 90% of occidental countries. Due to that, the parcel has been hold by the border patrol and I've been denounced to the Swiss authorities for illegal importation of protected species articles. I've got a fine of CHF 120.- for that. Following that I contacted Luxury Gift to see what we could do and the only answer I got has been "Sorry but we are not responsible of the different rules and laws in the foreign countries" I had 2 options. First the seller was able to provide a CITES certificate for the alligator strap, what I asked to the seller who confirmed that he wasn't able to provide such certificate. Second, I allowed the border patrol to cut and destroy the alligator strap. I contacted again the seller and explained the situation. He told me that he wanted cancel the order and I had to send back the watch. Unfortunately as the strap had been illegally imported in CH, I was not allowed to re-export as well and I proposed to the seller to accept the strap removal and get the rest (watch and buckle). When I received the watch (after 2 weeks and 20 phone calls to the border patrols, FEDEX and the Swiss authorities) I've got the last (hopefully) bad surprise when I got the invoice from FEDEX, on which there was in addition to all the other costs, an additional amount of CHF 230.- for the borders patrol administrative works. In summary, I paid my watch 40% more than what it was planned. I proposed to the seller to share 50/50 the extra-costs (around CHF 500.-) by taking each one CHF 250.-. Answer received from Luxury Gift: No way, we will not pay anything. I leave you evaluate such behavior which for me is not fair and professional. I remember to you that all tose problems was due to the mistake in the watch description from Luxury Gift. Be careful. Regards.

Buyer's comment:

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Buyer's comment:

Great watch, fast shipping!

Buyer's comment:

Dealer is very professional. Although he did not have what I needed, he was very helpful and even called me later when he located another product. I would work with him again.

Buyer's comment:

Great service and speed

Buyer's comment:

Great experience! Watch was exactly as advertised and arrived quickly.

Buyer's comment:

Dealer was very open and forthright about a mixup on whether the watch was in stock or not. Called me directly and apologized for the confusion. Professional and courteous. So while I didn’t end up with the watch, I felt like this was a reputable business and trustworthy.

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