The Diamond Channel
4,8 out of 5 stars | Reviews: 592
Detailed explanation of ratings
| 4,9 | Shipping |
|---|---|
| 4,8 | Item description |
| 4,8 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Review by Tin Hang L. from on 18. March 2024
IWC ...
Buyer recommends this dealer
Review by Anonymous from on 12. February 2024
Cartier ...
Buyer recommends this dealer
Buyer's comment:
Fast response and communication Honest status on watch quality and faults Great service and quality
Review by elise t. from on 24. December 2023
Cartier ...
Buyer recommends this dealer
Buyer's comment:
-
Order canceled
Review by Chung Yin L. from on 21. October 2023
Chopard ...
Buyer recommends this dealer
Buyer's comment:
Good services, fast delivery, good quality watch, except the box.
Review by Ivan G. from on 21. June 2023
Breitling ...
Buyer recommends this dealer
Buyer's comment:
This was my first transaction dealing with a direct payment without escrow and although a bit uneasy and risky it came out ok. The biggest hiccup was dealing with shipping because the seller did not fill out the proper customs forms but to my surprise they were good communicating with me and DHL and eventually got it done. I do recommend this seller.
Review by Cyril N. from on 12. June 2023
Breitling ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Erick T. from on 12. June 2023
Rolex ...
Buyer recommends this dealer
Buyer's comment:
Very responsive dealer in communication. Addressed all may queries and request (ie more detail photographs of the watch). Ship out the watch the next day after payment made via DHL. tracking of shipment. Buy with confidence, I’m glad I purchase from this dealer. Will deal again very soon.
Review by Konrad J. from on 06. June 2023
Rolex ...
Buyer recommends this dealer
Buyer's comment:
It felt like I was dealing with a kind, helpful, wiser individual who really understands the meaning a watch can have, and the importance of how to treat the customer.
Review by Douglas D. from on 18. May 2023
Omega ...
Buyer recommends this dealer
Buyer's comment:
We had an issue where the bracelet being altered was not disclosed in the ad and it arrived significantly shortened. With some back and forth we came to an amicable resolution where they paid a portion of the cost for the links we need which are expensive on an Omega. The watch itself is very good.
Dealer's comment:
Thank you for your feedback. We are happy to have resolved the issue of the required links. Thank you for reaching out to us and agreeing to a satisfactory solution. Please enjoy your newly acquired Omega watch.
Review by David from on 16. May 2023
Rolex ...
Buyer recommends this dealer
Buyer's comment:
Great to work with and beautiful watch!
Order canceled
Review by Richard L. from on 04. May 2023
Maurice Lacroix ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you for the review
Review by ADS from on 02. May 2023
Tudor ...
Buyer's comment:
Strap 2cm shorter than announced. Difficult custom process due to the lack of Chrono24 certificate (payment through Paypal).
Dealer's comment:
We do apologise that this vintage timepiece was received in shorter length than anticipated. Please reach out to the consultant who oversaw the transaction so we may resolve the issue you are facing with the links. Unfortunately the shipping process is a third party involvement and we are unable to streamline the entire system as additional communication may be required at some custom check points, however the package was delivered by DHL in the stipulated timeframe. Escrow checkout is not offered to South African traders so we require direct payment to complete an order but Chrono24 does still oversee then entire transaction from start to finish. Again, we do apologise for any inconvenience faced with this transaction.
Order canceled
Review by Jerry from on 26. April 2023
Breitling ...
Buyer recommends this dealer
Buyer's comment:
-
Review by from on 24. April 2023
IWC ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Short Circuit from on 27. February 2023
Heuer ...
Buyer recommends this dealer
Buyer's comment:
Great seller. fast shipping. Will be back for more.
Dealer's comment:
Thank you very much for the positive review! We appreciate you, enjoy your beautiful piece.
Order canceled
Review by Yahya A. from on 18. February 2023
Rolex ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Kelvyn B. from on 07. November 2022
TAG Heuer ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Ana S. from on 20. September 2022
Longines ...
Buyer recommends this dealer
Buyer's comment:
Todo bien pero yo no sabia el tema de aduanas y ahora mirando en los anuncios veo que otros comerciantes si que lo indican
Review by Zak from on 30. August 2022
Rolex ...
Buyer recommends this dealer
Buyer's comment:
Good communications, but wish dealer would have disclosed that the Rolex reference # was scratched thru on the case. Now it makes it difficult to resell the watch.
Review by jonathan b. from on 04. August 2022
Chopard ...
Buyer recommends this dealer
Buyer's comment:
Watch was listed as having an 8 inch band. When the watch arrived, it was actually 7 inches. They promptly mailed me the missing links and all was made well. Other than that, it was exactly as described. Would recommend, and would buy from again.
Review by jean A. from on 20. June 2022
TAG Heuer ...
Buyer recommends this dealer
Buyer's comment:
Le colis et l'objet sont très bien, juste un petit nettoyage aurait été nécéssaire et parfait pour finaliser cette commande...
Review by Robert N. from on 26. April 2022
Rolex ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Doc from on 10. March 2022
Rolex ...
Buyer recommends this dealer
Buyer's comment:
Probably the best buying experience I have had on Chrono24. This was an excellent example of customer service from start to finish. I was pleasantly surprised to be offered a service just after my purchase which I have never had from any other dealer. I also had a minor problem with the bracelet size when it arrived; the seller immediately rectified this paying for me to have 2 additional links from a Rolex boutique. Undoubtedly one of the best experiences I I’ve bet had buying a luxury watch. You should not hesitate if you see something you like with them.
Order canceled
Review by Hakan Ö. from on 31. January 2022
Breitling ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Dennis R. from on 17. January 2022
Rolex ...
Buyer recommends this dealer
Buyer's comment:
Watch looks good. I am still trying to figure out why it stops 2-3 hours after not wearing it.
Review by Andrea B. from on 17. January 2022
Rolex ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Richard C. from on 22. November 2021
TAG Heuer ...
Buyer recommends this dealer
Buyer's comment:
Transaction was smooth and the condition was as described
Review by MAKOTO S. from on 25. August 2021
Hublot ...
Buyer recommends this dealer
Buyer's comment:
buckleに問題がありましたが、誠意を持って対応してもらえました。
Dealer's comment:
The buyer was very patient explaining the issue he had with the timepiece. A fair conclusion has been settled for both parties and we thank the buyer for his effort and understanding throughout.
Review by Matthew L. from on 19. July 2021
Rolex ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Mick from on 31. March 2021
Omega ...
Buyer recommends this dealer
Buyer's comment:
Watch was as described by the dealer. As with my previous purchase from them, it was in excellent condition for a pre owned piece, Box and papers all in very good condition. There was an issue with FedEx (UK) which was less than acceptable but this was not the fault of the dealer. The dealer did help me to get things moving from their end even though the watch was stuck at a FedEx UK location. FedEx were very poor. The dealer is/was very good. I would certainly buy another watch from them.
Buyer's comment:
-