Watchbutik

Dealer's comment:

Merhabalar, Siparişinizi oluşturmadan önce sormuş olduğunuz soruya yanıt verilmiş olup buna rağmen talep ettiğiniz fiyatla satın almak istemeniz nedeniyle siparişiniz iptal olmuştur. Fiyatlarımız sabit olup herhangi farklı bir fiyat politikamız bulunmamaktadır. Saygılarımızla,

Dealer's comment:

Merhabalar, Site üzerinden sipariş oluşturdunuz ancak ödemesini yapmadığınız için siparişiniz iptal edilmiştir. Ödemelerin en geç 2 iş günü içinde yapılması gerekmektedir. Tarafınıza yapılan bilgilendirmeler dahilinde her konuda yardımcı olunmuş ancak olumsuz geri dönüşleriniz nedeniyle destek olabileceğimiz başkaca bir konu maalesef kalmamıştır. Saygılarımızla,

Dealer's comment:

We have informed you that we will send you a factory brand new watch together with box and papers; so, it would be in perfect condition. If this is not the case, you always have the right to return and nobody can change this rule. Chrono24 already provides necessary protection to the buyers all the time. However, as we understood malicious intent from your messages, your order was cancelled. We only want to sell our watches to the real customers. Since your payment was fully refunded, you are welcome to buy the watch from another dealer.

Dealer's comment:

Dear Valued Customer, The watch is brand new as we never sell used watches. The watch still had the plastic case cover on it as you saw in the pictures we have sent to you. Also, the warranty of the watch was issued after the purchase. We didn't have any objection to your return. However, since you didn't ship the return to us by taking into account our suggestions, the customs process took more time than usual. If you have taken into account our instructions for the return shipment, it wouldn't take that much time. We have been always very helpful as we have informed you several times about the return shipment status. However, since you refused to cooperate, there was nothing left for us to do. So, we believe that your rating for this order is totally unfair. We have been always doing our best to help our customers and we will continue to do so. Kind regards,

Dealer's comment:

Dear Valued Customer, There was a problem with the courier service for your order. We apologies for any inconvenience we may have caused. Thank you very much for your understanding. Kind regards,

Dealer's comment:

Hello, We have sent you several messages and you didn't reply back to us. We have requested an information from you but since you didn't reply, we have forced to cancel your order. Otherwise, there could be a problem with the delivery. Kind regards,

Dealer's comment:

Dear Valued Customer, We have confirmed your order within 2 days and informed you that the watch is available in stock. There are time differences between countries and you need to take into account weekends. We see that you have sent just 2 messages to us and right after your second message, the order was confirmed and your message was replied. We still confirm that we have the watch in stock as advertised and you can buy it whenever you want. So, since this is the case, we didn't understand the reason of this negative review. Kind regards,

Dealer's comment:

Dear Valued Customer, Before placing your order, we have informed you that it's not in stock but it can be supplied within a time period. You have accepted this before making your payment. As you also know, the watch in your order is the best seller currently and it's not easy to supply it with a discounted price. Even this is the case, we have supplied the watch for your order. However, since you have found it somewhere else before we ship it, you have requested the cancellation of your order. Even we supplied the watch for your order especially, we didn't argue about your cancellation and it was done immediately. So, we believe that your rating is unfair and doesn't match the actual situation as we explained. Kind regards,

Dealer's comment:

Dear Valued Customer, Due to Covid-19 situation all around the world, we face some difficulties from time to time as we face lockdowns in our country like most of the other countries. However, we always replied back to your messages and informed you regarding the delivery date. The watch was brand new and even had all the plastic covers around the case. We have already shared the pictures of them with Chrono24 as per your complaint. Also, we always make quality check for all our watches before shipment and there was no problem with the watch. All the functions were working properly. We have already informed you that we will send you the warranty card separately as it can be missed to be included in the box. When you have decided to return, you didn't ask for anything from us and shipped the item back immediately. Once the post office informed us that the package is ready to pickup, we took it immediately. It's your right to return any watch purchased online. However, we didn't understand how it can lead you to rate this purchase with 1 star. We didn't argue about the return and there was no objection. We have informed you properly before and after the delivery. So, we believe that your rating is totally unfair and we hope you will not rate all your return purchases similarly even the seller has no fault. Kind regards,

Dealer's comment:

Dear Valued Customer, Thank you for your feedback. However, you have sent only one message to us on late Friday after your order. Since there was a lockdown in our country at the weekend due to covid-19, we couldn't be able to reply back to you earlier. Your order was ready to ship but we have received cancellation notification from Chrono24 at the beginning of the week. Afterwards, we had nothing left but accepting the cancellation. We are very sorry for the misunderstanding and please accept our sincere apologies for the lack of communication. Kind regards,

Dealer's comment:

Dear Valued Customer, We had to cancel your order as clearance process has been taking too much time in your country due to Covid-19 or any other unforeseen reasons. We didn't encounter any such problems before your order and that's why we have confirmed it. However, just before shipping your order, we noticed this problem with our recent shipments and informed you accordingly. Since we couldn't be able to interfere and speed up the process, we have decided to cancel the order for the benefit of both parties. In case of a late delivery or mess in the clearance process, you could also rate us with the lowest possible rating. We have answered all your questions in a timely manner and we have been in touch with you throughout the process. As a dealer, there is no point for us to cancel an order unless there is a big issue that we cannot control or have a solution for. We are very sorry to cancel your order but it was the best option for both parties to avoid a bigger problem. Kind regards,

Dealer's comment:

Dear Valued Customer, We have all the items in stock. However, sometimes, stock error occurs because of automatic updates in the system. We will take necessary actions to prevent this issue. Even though we had a stock error, we did our best to supply this watch for you. We have informed you several times about the process in detail. Since we do not want to make you wait anymore, we cancelled your order. However, once we get this watch back in stock, we will offer it you again with the same price. Kind regards,

Dealer's comment:

Dear Valued Customer, We have already informed you that the payment has to be done in 3 days after you receive the order confirmation email. Otherwise, we have the right to cancel the order. You made the payment on the 9th day after you received the confirmation and after the price of the watch has already increased. In the meantime, the watch was sold to another customer. Although we received the payment confirmation late and the watch was no longer in stock and the price of it has increased, we still tried to help you with a great offer again, which you refused to accept. At that point, we were left with no option but to cancel the order. We have been in communication with you and informed you in detail before the order cancellation. So, we believe that rating our communication with 1 star is not fair. Kind regards,